Terms of order
Who we are
Orders are placed with Fan Rong S.L., Calle Islas Británicas 22, 28034 Madrid, Spain. Contact email: info@fanrong.es.
Ordering process
An order is formalised when the restaurant confirms it. Until then the restaurant may decline it (for example, due to unavailable items, being outside opening hours, or an address outside the delivery area).
Prices
Prices are those shown on the menu when you place your order, in euros. They may change without notice but will not affect orders that have already been confirmed.
Delivery and collection
The preparation time given is an estimate and may vary with demand. The conditions for delivery and collection are on the “Delivery and collection” page.
Payment
For now, payment is made on delivery or when you collect your order at the restaurant.
Cancellations
If you need to cancel or change an order, call us as soon as possible. If we have already started preparing it, it may not be possible to cancel.
Right of withdrawal
Under Article 103(d) of the Spanish consumer protection law (TRLGDCU), there is no right of withdrawal for goods that can spoil or expire quickly, such as prepared food.
Complaints
Complaint forms are available at the restaurant. You can also write to us at info@fanrong.es. For online consumer disputes you can use the EU online dispute resolution platform: https://ec.europa.eu/consumers/odr.
Governing law
These terms are governed by Spanish law.